Returns

RETURNS

Purchase any of the products on this website and if for any reason you decide the part does not suit your application or just isn't for you, simply return it to us in new condition within (30) days of the purchase date and we will promptly issue you a merchandise credit or refund, whichever you prefer. Most returns are processed in 3-4 business days.

We reserve the right to charge up to a 25% restocking fee for returned merchandise if it is not in original packaging, missing instruction manuals or accessories, excessively worn packaging, abused, damaged from incorrect use, dented, or marred.

You must have an RMA# to return any merchandise. You will need to email or call us to obtain an RMA#. If any merchandise is sent back without an RMA# it may be refused or charged up to a 25% restocking fee.

PLEASE NOTE: These are some guidelines for returns, after over 35 years in this industry, we do not like having inflexible policies knowing that many different situations may occur that require us to be reasonable, please contact us by email or (310) 530-6844 for more information on any specific return or concerns you may have.

NON-RETURNABLE PRODUCTS/FINAL SALES
*Custom cut/soldered plugs items not eligible for returns.
*Products with visible signs of use such as mounting marks, scratches, solder, or other debris/residue, extreme odors such as cigarette smoke.

WARRANTY– DEFECTIVE MERCHANDISE
In the unfortunate event that you receive an item that is defective, please contact us by email or phone so that we can help resolve the problem.

Limited Warranty – All new products on the website, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from date of shipment.